Comments and Complaints

Harlington Hospice is committed to delivering a high standard of service to anyone who engages with our work. Your comments and suggestions are vital to ensure we continue this.

Comments

If you have an idea or a suggestion about how our services might be improved for the benefit of future patients, visitors and supporters, please write it down and hand this to one of the receptionists or send it in to the below address. You do not have to leave your name and address but if you do, we will acknowledge your suggestion and let you know how we have been able to respond to it

Kathryn Underwood

Office Manager

Harlington Hospice

Lansdowne House

St Peters Way

Harlington

Hayes UB3 5AB

Telephone : 020 8759 0453

Email : kunderwood@harlingtonhospice.org

 

Complaints

If you have been unable to resolve a complaint or do not feel comfortable speaking to a member of staff regarding a complaint please contact

Kathryn Underwood

Office Manager

Harlington Hospice

Lansdowne House

St Peters Way

Harlington

Hayes UB3 5AB

Telephone : 020 8759 0453

Email : kunderwood@harlingtonhospice.org

Information we need from you

  • The name and address of patient if applicable
  • An outline of the complaint, with as much detail as possible- facts, dates, times, places and names
  • If your complaint is on behalf of someone else, please give your name and address and indicate how you are connected
  • Patient confidentiality is very important to us, so if you are making a complaint on behalf of a patient, we may ask you to get the consent of a patient, if this is appropriate. When we acknowledge your letter, We will enclose a consent form for completion by the patient- only if this is appropriate